WARRANTY POLICY
We stand behind our work
WHAT'S COVERED
- •Manufacturing defects in the garment or decoration
- •Color fading or discoloration due to production error
- •Printing or embroidery defects visible upon delivery
- •Seam separation or construction issues within 30 days
- •Decoration peeling or cracking due to production error
WHAT'S NOT COVERED
- •Normal wear and tear from use and washing
- •Damage caused by improper care or washing
- •Accidents, misuse, or negligence
- •Color variations in custom artwork
- •Design approval — once approved, you accept the artwork
- •Shrinkage or fit issues related to garment size
WARRANTY PERIOD
All products are warranted for 30 days from delivery. Issues must be reported within this timeframe with photos of the defect. After 30 days, warranty coverage ends.
CARE INSTRUCTIONS
Screen Printed Items: Wash inside out in cold water, gentle cycle. Avoid bleach and direct heat.
Embroidered Items: Hand wash or gentle cycle. Turn inside out. Air dry only.
Vinyl Wraps: Clean with mild soap and water. Avoid pressure washers and harsh chemicals.
MAKING A CLAIM
To file a warranty claim, contact us within 30 days of receiving your order with:
- • Your order number and delivery date
- • Clear photos of the defect
- • Description of the issue
Email your claim to sales@redlinedesigncompany.net or call 307-660-9378. We will inspect and determine the appropriate resolution, which may include replacement or partial refund.
LIMITED WARRANTY
This warranty is limited to the repair or replacement of the defective item only. We are not responsible for incidental or consequential damages. Our maximum liability is limited to the original purchase price.